Privacy Policy
Our Commitment to Your Privacy
At Soluvina: Zenira luxury casino hotel, we hold the same reverence for your privacy as traditional Japanese culture holds for personal space. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or stay at our casino hotel.
By using our website or services, you consent to the practices described in this policy.
Information We Collect
We collect information in the following ways:
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Information You Provide
This includes personal details you share when making reservations, creating an account, joining our loyalty program, or communicating with us, such as:
- Name, email address, phone number, and postal address
- Payment information (processed securely through our payment partners)
- Identification information required for casino operations
- Preferences and special requests for your stay
- Feedback and survey responses
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Information Collected Automatically
When you visit our website, we may collect:
- IP address and device information
- Browser type and settings
- Pages visited and actions taken on our website
- Referral source and time spent on site
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Information from Third Parties
We may receive information about you from:
- Travel agencies or booking partners
- Social media platforms (if you interact with us through them)
How We Use Your Information
We use your personal information for the following purposes:
- To process reservations and manage your casino hotel stay
- To provide personalized service and experiences
- To facilitate your gaming activities in compliance with regulatory requirements
- To communicate with you about your reservation or stay
- To send you promotional offers and updates (with your consent)
- To improve our services and website functionality
- To ensure the security of our premises and guests
- To fulfill our legal and regulatory obligations as a casino hotel
How We Protect Your Information
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data transmission
- Secure storage systems with restricted access
- Regular security assessments and updates
- Staff training on privacy and data protection
- Physical security measures at our casino hotel premises
While we take all reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.
For more information about how we use cookies, please see our Cookie Policy.
Information Sharing
We may share your information with:
- Service providers who assist us in operating our website and casino hotel
- Regulatory authorities as required by gaming and hospitality laws
- Law enforcement agencies when legally required
- Business partners with your explicit consent
We do not sell your personal information to third parties.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information (subject to legal requirements)
- Restriction of processing
- Data portability
- Objection to certain processing activities
- Withdrawal of consent
To exercise these rights, please contact our Privacy Officer using the details provided below.
International Transfers
As a global casino hotel destination, we may transfer your information to countries outside your own. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (such as for casino regulatory compliance or financial record-keeping).
Children's Privacy
Our website and services are not intended for children under 21 years of age, in accordance with gaming regulations. We do not knowingly collect information from individuals under 21.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Email: [email protected]
Phone: (555) 123-4567
Address: Privacy Officer, Soluvina: Zenira Casino Hotel, 888 Zen Way, Serenity Valley, CA 90210