Responsible Gaming Policy
Our Philosophy of Balance
At Soluvina: Zenira luxury casino hotel, we believe that gaming should be a form of entertainment that enhances life rather than disrupting it. Just as Japanese gardens find harmony between different elements, we strive to help our guests find balance in their gaming experiences.
We are committed to promoting responsible gaming and providing resources for guests who may need assistance. This commitment is central to our values and informs all aspects of our casino operations.
Our Responsible Gaming Commitments
As a premium casino hotel destination, we have established the following guidelines and services to ensure a safe and enjoyable gaming environment:
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Mindful Gaming Environment
We've designed our casino to promote awareness and mindfulness. Unlike traditional casinos that may disorient guests with confusing layouts and a lack of clocks, our spaces maintain a connection to nature's rhythms and provide clear indicators of time and place.
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Staff Training
All casino staff members receive comprehensive training to identify signs of problem gambling and are equipped to provide appropriate assistance and referrals when needed.
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Self-Exclusion Program
We offer a confidential self-exclusion program that allows guests to voluntarily exclude themselves from gaming activities at our casino hotel for periods ranging from six months to lifetime.
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Betting Limits
Guests can establish personal betting limits that restrict the amount they can wager during a specified period. These limits can be lowered at any time, while increases require a waiting period.
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Time Awareness
Our gaming areas incorporate subtle time indicators, and our staff are trained to provide gentle reminders about extended play. We also offer optional time limit settings for gaming sessions.
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Financial Responsibility
We strictly prohibit lending money for gambling purposes and provide information about responsible financial management in relation to gaming activities.
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Meditation Breaks
Unique to Soluvina: Zenira casino hotel, we offer dedicated spaces for meditation breaks from gaming, allowing guests to reset and reflect before returning to play.
Recognizing Potential Issues
We encourage our guests to be mindful of their gaming habits. The following signs may indicate that gambling is becoming problematic:
- Spending more time or money on gambling than intended
- Feeling irritable or restless when trying to cut down on gambling
- Gambling to escape problems or relieve negative emotions
- Lying to family or friends about gambling activities
- Risking significant relationships or opportunities due to gambling
- Chasing losses with continued gambling
Resources for Assistance
If you or someone you know may be experiencing problems with gambling, the following resources are available:
- Speak with any Soluvina: Zenira casino hotel staff member to be connected with our Responsible Gaming Coordinator
- National Problem Gambling Helpline: 1-800-522-4700
- Gamblers Anonymous: www.gamblersanonymous.org
- National Council on Problem Gambling: www.ncpgambling.org
Protecting Minors
Soluvina: Zenira luxury casino hotel strictly enforces age restrictions for gaming activities. Guests under the legal gambling age are not permitted in gaming areas. We require proper identification from all guests who appear to be under 30 years of age.
Responsible Alcohol Service
We recognize that alcohol consumption can impair judgment during gaming activities. Our staff are trained in responsible alcohol service and will not serve alcoholic beverages to visibly intoxicated guests. We encourage moderate consumption and offer a variety of non-alcoholic alternatives.
Regular Policy Review
Our Responsible Gaming Policy is regularly reviewed and updated to incorporate the latest research and best practices in responsible gaming. We welcome feedback from our guests on how we can further improve our approach.
Contact Information
For questions or concerns regarding our Responsible Gaming Policy, please contact our Responsible Gaming Coordinator:
Email: [email protected]
Phone: (555) 123-4567